Account Deletion

This page explains how parents can request deletion of an IV Preschool Portal account, based on the current in-app implementation and the school’s account deletion policy. It does not claim legal counsel approval.

Account deletion policy

The school verifies account owner identity before deletion proceeds.
Eligible personal data may be removed after identity verification.
Academic, attendance, exam, certificate, and financial records must not be permanently deleted without verification and consideration of applicable retention and legal requirements.
This page does not promise automatic permanent erasure of every related record.
This page does not invent or publish fixed retention timelines.

In-app deletion path (parents)

If you can still sign in:

Open Profile

Choose Delete Account

Select Delete Account and confirm the prompt.

Confirm with email OTP

Complete the email OTP verification step required by the app. This helps verify account owner identity before the portal applies self-deletion.

Account marked deleted

The portal marks the parent account as deleted. You are taken to the deleted-account screen.

What the current self-delete flow does not promise: automatic permanent erasure of every related school record, automatic deletion of linked children, or a published “deleted forever by date X” schedule. The sign-in identity may remain so the recovery screen can still work.

If you cannot use the in-app path

Contact the school with a clear deletion request so identity can be verified:

Email admin@ivpreschool.com
WhatsApp +92 333 3750664

Include the parent name, account email, and that you are requesting account deletion.

What may be deleted or deactivated

Eligible personal / account access data after identity verification (for example parent portal status set to deleted)
Ability to use normal parent modules while the account remains deleted

School records requiring verification and retention review

Academic records
Attendance records
Exam / result records
Certificate records
Financial / fee and payment-proof records
Support tickets, notices, administrative audit fields, and operational backups or provider logs as retained by school/provider practice

Those school and financial records must not be permanently deleted without verification and consideration of applicable retention and legal requirements. This page does not assert that retention is permanent, and it does not publish a fixed number of days after which every record is erased.

Restoration

Soft-deleted parent accounts may be restored by authorized administrators. The deleted-account screen provides a WhatsApp contact path for restoration requests.

App store compliance notes

This public URL is intended to satisfy store requirements for a web-accessible deletion path.
Google Play / Apple may also require the deletion path to be discoverable in-app; the Profile → Delete Account flow covers the signed-in path for parents.
Staff/teacher account self-deletion is not the same parent Profile flow; staff deletion requests should go through Support/admin processes unless a dedicated staff self-delete path is added later.
Fixed retention day-counts are intentionally not published on this page.