Support
IV Preschool provides an online preschool portal for families and school staff. Use this page if you need help signing in, completing admission, joining Zoom classes, submitting homework, reviewing fees, or requesting account changes.
Contact Support
Verified contacts currently used by the portal:
Signed-in Support tickets
After login, open Support / Support Tickets to create a ticket with categories such as Fees & Payments, Zoom / Classes, or Homework. School staff manage tickets inside the portal.
+92 333 3750664 — also used for deleted-account restoration messages in the app.
noreply senders are not monitored support addresses.
This public page does not write to school databases.
Common help topics
Login and password
Open the Portal Login page and sign in with the parent/staff email and password. Use the password reset option on the login screen if available in your build, or contact Support with the account email if you cannot sign in.
Email OTP problems
OTP codes are emailed for verification and some sensitive actions. Check spam/junk, confirm the email spelling, wait for the code to arrive, and request a new code if the previous one expired. OTP mail is sent through the school’s configured SMTP provider.
Child admission / account approval
New parents complete signup, email OTP, profile details, and first-child family admission. Access to regular school modules stays limited until the school approves the family admission. See the Parent & Student Guide.
Zoom class problems
Open Timetable / Today’s Classes, wait until Join is available (opens shortly before class), then open the Zoom link/ID shown. Check device camera, microphone, and speaker permissions. Ask Support if the Zoom details appear missing.
Homework submission
Use Homework or Class Work from the parent dashboard, open the assignment, upload clear photos or a PDF through the portal submit sheet, then track status (Submitted, Under Review, Rejected, Checked).
Fee payment issues
Open Fees / Fee & Payments, follow the school’s payment instructions, upload payment proof, and wait for school review. The portal tracks proof review; it does not invent card/bank gateways beyond what the school instructs.
Results and certificates
Parents view published results and can request supported certificate types (for example Bonafide or Leaving) from Certificates. Official delivery may depend on school publication and any fee-hold rules configured by the school.
Privacy questions
Read the Privacy Policy, then contact Support if you need clarification.
Account deletion
See Account Deletion for the in-app path and public request method.